Order Info

How to place an order?

Official website: https://www.birkeshop.com

Customer service line + 886-4-2258-1567

Office Hour: 9:30 AM - 5:30 PM Weekdays (GMT+8)

Official Store: HSIN GAU CHYAU Beauty Care Store

Payment

Credit Card/ATM Transfer

Shipping

Per order will be charged with a $1000 NTD shipping fee. Shipping usually takes 1 to 2 working weeks after payment is confirmed.

Order

a.Account Inquiry

If you have established an account on the website, you can view your order record and order information from "My Account" in the above menu.

b.Email Inquiry

Please email your order number and questions to birkeshop@gmail.com. We will contact you as soon as possible.

c.Modification/cancellation

Please email your order number and questions to birkeshop@gmail.com. We will contact you as soon as possible.

*Please note that if the order has been shown as "shipped", the order can not be modified or canceled.

Promotion

Promotions will be mailed and advertised on front page.

Return/Exchange

Please Note: The Consumer Protection Law states that personal hygiene products are non-refundable after usage.
The seven-day appreciation period is not applicable to the products that have been used and unpacked; the goods cannot be returned or exchanged.

1.[Product is defective/damaged] Products must be returned in new or gently used condition. If your product arrived either damaged or defective, please contact us within 2 days.

2.[Commodity without defect] We provide consumers with the right to enjoy as even-day appreciation period. For personal reasons (e.g. the smell or texture do not meet expectations), goods that have been unpacked or used are not allowed to be returned or exchanged.